Management Services White Papers

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Management Services White Papers (View All Report Types)

Communications service providers can ease data storage management sponsored by IBM WHITE PAPER: This resource examines the challenges of growing data volumes, and introduces a storage management, backup, and recovery tool that can ease the data management burden for communications service providers. Posted: 30 Oct 2013 \| Published: 30 Jun 2012 TOPICS: Backup Software \| Backups \| Data Analytics \| Data Governance \| Data Management \| Data Management Software \| Data Mining \| Data Recovery \| Data Security \| Data Storage \| Management Service Providers \| Security \| Security Management \| Storage Management \| Storage Management Software

The Kaseya IT Automation Framework sponsored by Kaseya International Limited WHITE PAPER: Access this exclusive resource to discover a powerful, web-based, systems management platform that can reduce complexity and increase the productivity of IT pros and MSPs (Managed Service Providers). Read on to learn more about the many features and benefits of this integrated Web-based platform. Posted: 23 Aug 2011 \| Published: 23 Aug 2011 TOPICS: Green Data Center \| Managed Security Services \| Management Service Providers \| Network Management \| Software Upgrades \| Systems Management \| Systems Management Services

Deployment Flexibility sponsored by Aspect WHITE PAPER: In this white paper, explore two alternatives to traditional infrastructures: cloud deployments and managed services. Discover how managed services allow you to keep your contact center infrastructure on-premise without the burden of managing it, and how cloud deployments offer a scalable host solution with unparalleled flexibility. Posted: 28 Feb 2014 \| Published: 31 Oct 2013 TOPICS: Call Center Management \| Call Center Services \| Cloud Computing \| Contact Center Management \| Contact Center Services \| Contact Center Workforce Management \| CRM \| Management Service Providers \| Software as a Service

IBM Service Management: Driving growth for Managed ICT Service Providers sponsored by IBM WHITE PAPER: Integrated Service Management offerings from IBM are designed to help managed service providers (MSPs) accelerate growth by supporting cost reduction programs, service delivery excellence, and the enablement of new and innovative business models such as cloud-based services. Posted: 03 Oct 2011 \| Published: 03 Oct 2011 TOPICS: Business IT Alignment \| Business Management \| Cloud Management \| IT Service Management \| IT Services \| Management Service Providers

Integrating Cloud Backups Into Your MSP Management Platforms sponsored by Intronis WHITE PAPER: In this white paper, you will learn how to integrate offsite backup services into existing remote monitoring management (RMM) and professional services automation (PSA) platforms. Posted: 22 Jul 2013 \| Published: 22 Jul 2013 TOPICS: Backups \| Cloud Backup \| Data Recovery \| Disaster Recovery \| Management Service Providers \| Professional Services Automation Software \| Risk Management

Big Data: Delivering an Agile Infrastructure for Time-Critical Analytics in Telecommunications sponsored by IBM WHITE PAPER: This resource examines how big data analytics is helping communications service providers (CSPs) to better understand customer behaviors, drive customer loyalty, and improve experiences. Inside, discover an enterprise-grade infrastructure designed for big data workloads. Posted: 15 Nov 2013 \| Published: 31 Oct 2013 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Analytics Software \| Customer Loyalty \| Customer Satisfaction \| Data Analytics \| Data Management \| Data Management Software \| Data Mining \| Data Mining Software \| Management Service Providers \| Telecommunications Industry \| Telecommunications Industry Organizations \| Telecommunications Service Providers

Building Success in the Cloud sponsored by Citrix Systems, Inc. WHITE PAPER: Discover why Citrix cloud solutions are a clear choice for leading cloud providers, helping them quickly and profitably build differentiated and flexible cloud solutions that are right for their business and their customers. Posted: 29 Aug 2012 \| Published: 29 Aug 2012 TOPICS: Architectures \| Cloud Computing \| Cloud Management \| Customer Service \| Infrastructure as a Service (IaaS) \| Management Service Providers \| Platform as a service \| Private Cloud \| Private cloud computing \| Public Cloud \| Public cloud computing

Managed Services or Break fix? One Size Doesn’t Fit All sponsored by GFI Software WHITE PAPER: This paper examines the benefits of Managed Services using the GFI Building Blocks program. Posted: 22 Dec 2010 \| Published: 22 Dec 2010 TOPICS: IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| Management Service Providers \| Network Infrastructure \| Network Management \| Network Management Services

Advanced Case Management for Smarter Government sponsored by IBM WHITE PAPER: Case management is an area in which many government agencies can benefit by using new tools and approaches. By reading this White Paper, learn how to unify information, processes and people to provide better, faster services and programs. Posted: 20 Aug 2010 \| Published: 20 Aug 2010 TOPICS: Business Process Management \| Business Processes \| Collaboration \| Customer Satisfaction \| Customer Service \| Governments \| Management Service Providers \| Risk Management

Success: Turning Your MSP Strategy On Its Head sponsored by Intronis WHITE PAPER: This white paper analyzes overcoming entrenched legacy obstacles and attitudes with a paradigm shift on the part of channel partners. Find out how you can cultivate successful and profitable MSP relationships. Posted: 22 Jul 2013 \| Published: 30 Apr 2013 TOPICS: Backups \| Channel Management \| Cloud Computing \| Data Management \| Data Recovery \| Disaster Recovery \| Management Service Providers